Last updated: September 14, 2026

At Summit Sole Co, we want you to be satisfied with your purchase. Please review the policy below before requesting a return.

Return Window

You may request a return within 30 calendar days after your order is delivered. Returns requested after 30 days may not be accepted.

Return Requirements

To qualify for a return:

• Shoes must be unworn and only tried on indoors.
• Items must be clean, undamaged, and in their original condition.
• Shoes must include the original shoe box, packaging, tags, accessories, and inserts.
• You must provide your order number or other proof of purchase.

Items showing outdoor wear, dirt, stains, odors, damage, or missing packaging may not qualify for a refund.

Starting a Return

Before returning an item, email support@summitsoleco.com with:

• Your name
• Order number
• Item you want to return
• Reason for the return
• Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the correct return address. Do not send an item back without approval or return it to the address shown on the original package.

Return Shipping

Customers are responsible for return-shipping costs when returning an item because of incorrect size, fit, preference, or a change of mind.

Summit Sole Co will cover reasonable return-shipping costs when we confirm that an item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable unless the return resulted from our error.

We recommend using a trackable shipping service. Summit Sole Co is not responsible for return packages lost or damaged during shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us promptly at support@summitsoleco.com if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can review the problem and provide a replacement or refund when appropriate.

Nonreturnable Items

We cannot accept returns for:

• Worn, used, altered, washed, or damaged items
• Items missing their original packaging, tags, or accessories
• Gift cards
• Personalized or custom-made products
• Items clearly marked “Final Sale”

Sale-priced items may be returned unless they were clearly marked “Final Sale” before purchase.

Exchanges

We do not offer direct exchanges. If you need another size or style, request a return for the original item and place a new order for the replacement.

Refunds

We will inspect your returned item after receiving it. If approved, your refund will be issued to the original payment method within 5–10 business days.

Your bank or card provider may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund, contact support@summitsoleco.com.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to cancel it before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

Contact Us

For questions about returns or refunds, email:

Summit Sole Co
support@summitsoleco.com