30-Day Returns

Try your footwear on at home. If it is not the right fit, you can request a return within 30 days of delivery. This is a return policy, not a pay-later or try-before-you-buy billing program. You pay at checkout as usual.

Return window

Request a return within 30 calendar days after your order is delivered. Requests made after 30 days may not be accepted.

What qualifies

• Shoes must be unworn and only tried on indoors.
• Items must be clean, undamaged, and in their original condition.
• Include the original shoe box, packaging, tags, accessories, and inserts.
• Have your order number or other proof of purchase.

Items with outdoor wear, dirt, stains, odors, damage, or missing packaging may not qualify.

How to start a return

Email support@summitsoleco.com or call (715) 303-7740 before you ship anything back. Include your name, order number, the item, and the reason for the return. Add photographs if the item is damaged, defective, or incorrect.

If the return is approved, we will send return instructions and the correct return address. Do not send an item back without approval.

Shipping and refunds

• You pay return shipping for size, fit, preference, or a change of mind.
• Summit Sole Co covers reasonable return shipping when we confirm an item arrived damaged, defective, or incorrect.
• Original shipping charges are not refunded unless the return was our error.
• Approved refunds go back to the original payment method within 5–10 business days after we inspect the return. Your bank may take longer to post it.

We do not offer direct exchanges. Return the original item and place a new order if you need another size or style.

The full terms are on the Refund and Returns Policy page.